Palatine Family
Pet Care
HOSPITAL POLICIES
WE ARE TAKING NEW CLIENTS
If you wish to become a new client at Palatine Family Pet Care, we require all previous medical records before scheduling an appointment. We ask that you contact your previous veterinarian and request they fax or email all your pet's records to us (both fax & email are on our website). Once we receive the records, we will contact you to schedule an appointment. You may contact us via phone or email if you would like to become a new client. Please do not send medical records without talking to a staff member first.
WHAT TO EXPECT UPON ARRIVAL
Our door is locked at all times. Please call when you arrive in the parking lot for your appointment. We will discuss the purpose of your appointment, then unlock the door and let you inside. If you are arriving to pick up medication or to drop off a fecal or urine sample please call us. A blue bin is kept outside the main door during office hours. After you call, staff will place medications inside the bin or request you place urine or fecal samples in the bin.
LATE/CANCELLATIONS/NO SHOWS
If you are more than ten minutes late for your appointment, you may be asked to reschedule. If you cancel your appointment with less than 24 hours notice or fail to show for your appointment, you may be charged a $55 fee.
If you are more than 20 min late for your anesthetic procedure drop off, you may be asked to reschedule. If you cancel your anesthetic procedure with less than 24 hours notice or fail to show, you may be charged a fee equal to 20% of your estimate.