Information & updated hospital policies regarding COVID-19 (Coronavirus)

Upcoming Closures

We will be closed Saturday, May 29th & Monday, May 31st

May 20th 2020 Update

Beginning Friday, May 22nd we are requesting that any person who will be in contact with staff to please wear a mask or face covering. This includes picking up medication as well as appointments.

April 25th 2020 Update

We will be closing at 1 PM on Tuesdays & 1 Saturday a month for the duration of COVID-19. This change is temporary and may change as this situation progresses. We will be here regular hours Monday, Wednesday, Friday and Saturdays. We will update our website & Facebook page when we resume complete regular hours. 

Thank you for your understanding, and stay safe!

April 6th 2020 Update

As we are updated about this quickly changing situation we will be changing policies in order to keep our staff, clients and patients safe. We appreciate our clients patience and understanding during this difficult time. 

*For safety reasons, we will no longer be removing pets from inside the vehicle. All dogs must be removed by their owners, leashed, and ready to be handed off to a technician. Cats must be in a carrier and placed outside the vehicle.

*Limit 2 family members for euthanasia 

March 17th 2020 Update

At Palatine Family Pet Care, we are closely monitoring the COVID-19 health crisis and adhering to the recommendations provided by the CDC in order to control and minimize the spread of the virus. Cleanliness and hygiene have always been priorities at Palatine Family Pet Care and we continue to clean all public areas and exam rooms frequently and thoroughly with virucidal and bacteriocidal cleansers. As we learn more about this situation we will be updating our website and Facebook page.

We are instituting curbside appointments and medication pickup. We ask that owners remain in their vehicles and when you arrive please call the hospital at (847) 496-5387. Our receptionist will get all the information over the phone, then a technician will come out and bring your pet back inside while you remain in your vehicle. Once the doctor is done with her exam she will contact you and go over her findings. For the safety of the staff we will be taking payments over the phone. We are still accepting cash and checks, but request you bring exact change or let us know before hand the amount you will be paying to avoid multiple trips outside of the clinic. We ask all dogs be leashed and cats must be in a carrier. At this time we are not scheduling appointments for nail trims only. If you are feeling ill or have been around someone who is sick we ask you reschedule or have someone else bring in the pet.

We ask all medication be called in ahead of time. Payment can be given at that time or when you arrive. When you arrive to pick up the meds please call us at (847) 496-5387 and one of the receptionists will run it out.